Last updated: 1 December 2022
This Privacy Policy explains how NR Health Club & Spa ("we", "us", "our") collects, uses, and protects your personal data. It also explains your legal rights and how the law protects you.
We take your privacy seriously and are committed to handling your personal data responsibly and in accordance with data protection law.
We are the data controller of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including profiling). Further details are provided in the Your Rights section below.
Personal data means any information that can identify you directly or indirectly.
We may collect the following information:
Contact DetailsInformation you provide when contacting us by email, phone, letter, website forms, or social media.
Survey ResponsesInformation submitted voluntarily for research or service improvement purposes.
Transaction DetailsDetails relating to bookings, memberships, treatments, or purchases made through our website or in-club.
Website Usage DataIncluding IP address, browser type, traffic data, location data, weblogs, and pages visited.
Cookies are small text files stored on your device that help websites remember information about your visit. They improve website functionality and user experience.
Most major websites use cookies.
What Cookies Are Used on This Site?We use the following categories of cookies:
Essential Cookies
Required for the operation of our website. Without these, some services may not function correctly.
Analytics Cookies
Help us understand how visitors use our website so we can improve performance and usability.
User Preference Cookies
Remember your preferences such as language or previous selections.
Social Sharing Cookies
Allow content sharing via platforms such as Facebook or Instagram.
Interest-Based Advertising Cookies
Used by third parties to display relevant advertising based on browsing behaviour.
You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.
For more information about managing cookies, visit:
Some cookies are placed by third parties such as analytics providers or advertising platforms. We do not control these cookies.
You may manage advertising preferences via:
We use your personal data to:
We process your personal data under one or more of the following lawful bases:
ConsentWhere you have given clear consent for marketing or promotional communications.
Contractual NecessityWhere processing is required to provide our services, memberships, or bookings.
Legal ObligationWhere we must comply with legal or regulatory requirements.
Legitimate InterestsWhere processing is necessary for business operations, service improvement, and customer experience — provided your rights are not overridden.
We may share your data with:
Where data is transferred outside the UK or EEA, appropriate safeguards are in place to protect your information.
We retain personal data only for as long as necessary, considering:
When no longer required, data is securely deleted or anonymised.
You have the right to:
To exercise your rights or raise a concern, please contact us using the details provided on our website.
If you are dissatisfied with our response, you may contact the ICO:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
We may update this Privacy Policy from time to time. Please review it periodically to stay informed of any changes.
NR Health Club & Spa
Your privacy matters to us.